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iTorque2D license

by worster · in iTorque 2D · 01/15/2012 (5:52 pm) · 8 replies

GarageGames stuff,

Hi, I'm sorry to say that i'd wrongly paid my license fee twice for
upgrading my iTorque2D license to studio.

Please refund one of the twice payment too me. Thank you.

I've sent u two emails but got no response

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#1
01/16/2012 (1:58 am)
You can't upgrade the license twice unless you found some pretty heavy bug.
In this case I really hope that someone will drop you a mail in response to this thread.

Sure you didn't missconclude the costs as its 2 upgrade fees, one for the upgrade of 1.x to 1.5 (1.5 is a payed iT2D upgrade) and one for the upgrade of the regular license to studio which is required to upgrade to 1.5
#2
01/16/2012 (4:08 am)
does any upgrade version need new cost?
#3
01/16/2012 (6:08 am)
@worster - I only see a single license and upgrade for iTorque 2D 1.5. 1.5 is a studio license by default. I've contacted the support team to investigate.
#4
01/16/2012 (9:10 am)
Looked into the account and it does seem that there was a transaction error. I am working with accounting to fix it.

Thanks,
Dave

EDIT:
@Worster
Yes, each license purchased has a cost associated with it.
#5
01/16/2012 (9:24 pm)
thank you very much, garagegames team, so nice you are
#6
01/16/2012 (11:55 pm)
The upgrade from iT2D 1.0 - 1.4 to 1.5+ indeed is a payed upgrade.
The same would hold for the upgrade of single user license to studio license which is required to go to iT2D 1.5+ or T3D 1.2+ as they are only offered in studio license form.
#7
01/17/2012 (1:33 am)
i'm confused, whom of u can give me a final response that can handle this. could i get my refund or not?
#8
01/17/2012 (6:43 am)
@worster - David replied that he is working on the transaction error.