Changing the pivot point

Hi there, I recently created a player character in 3dsmax. In 3dsmax I went to the hierarchy section and affected the pivot point so it was at the center of the object. I then used the dts exporter tool to convert it to dts. Then I opened it with show tool pro and the pivot had changed to the center of the object. Everything ok so far, but then when I try to actually use it in the engine this doesnt seem to take affect, the pivot point is still around the players feet.
I have searched around the forums for answers and it seems other people have had similar issues but I cant find a definitive answer to my problem. Im still not sure yet if its possible to change the pivot point!
Can anybody tell me if its possible to change the pivot point to the players center and if so is there any solutions to why show tool pro would show the pivot point at the center while the engine does not reflect this? Any help would be greatly appreciated!