Game Development Community

Check Customer emails!!

by Jonathan Wood · in Torque Game Engine · 01/20/2009 (5:01 pm) · 48 replies

I went to buy the iPhone pre-purchase, it says it failed, I looked at my bank account and your system went NUTS charging my bank account, you EMPTIED IT, you have now charged me > $10,000 in charges and I am overdrawn mega! Your system is going NUTS and you have no PHONE NUMBER for me to call for help1!!!!!

STOP CHARGING MY CARD, I only wanted 1 licenses not hundreds!!!!
HELP
I have sent in emails through your support system, I need HELP!!!!!

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#41
01/22/2009 (5:13 pm)
Not all of that is required on anyplace I shop online at. Be it Amazon, EBay, Electronics Boutique, the list goes on. I do 90% of all my shopping online and this is the only company that wants that much detail.

Right now I am just waiting on the final charge to either clear or disappear, and from what I am told, it hasn't cleared on their end so I am waiting on it to disappear, should be tonight's transactions hopefully. Then I can go through and try again.
#42
01/23/2009 (5:33 am)
Happy endings. I now have the product and the changes they made allowed me to make the purchase. It still asks for the same items on the form as before. All original charges were cleared up by the bank completely. Once I saw there was no more charges, I went in this morning (like a minute ago) and made the purchase, got my confirmation and look forward to diving into the documentation tonight when I get home and install this bad boy.
#43
01/23/2009 (5:37 am)
I was following this thread for a few days. I'm really happy for you that everything ended up well and no harm was done.
#44
01/23/2009 (11:39 am)
Glad to hear it, Jonathan. d(^_^)b
#45
01/23/2009 (5:15 pm)
Well, what a tease they are :)
I guess it is still under development. I have the download link, but when I click on it, nothing is there. It is an empty download page without product. I guess I have to wait until it is out of alpha or beta before I actually have it, so having this week of problems then finally a success on purchase and nothing.. hahaha the joke is seriously on me. So here I go again, week 2, except this time their system accepted and gave me a congratulations and put the info and gave a receipt. Some machines just don't like me I guess.
#46
01/24/2009 (11:06 am)
Any update on this? I sent in an email on it about not having anything to download, even directly emailed David.

This all I see (well minus the graphics)
Download iTGE
Package Link Expires Platform Size
Home Products Community Support Company
Copyright © GarageGames.com 2000 - 2008 All Rights Reserved

Am I not supposed to have anything to download yet?
If not what is the ETA on the iPhone version so I can get it and start to publish?
#47
01/24/2009 (11:22 am)
iTge is available for preorder. Did you buy a commercial or indie license?
#48
01/24/2009 (11:48 am)
I guess its indie since it is only $500
But wouldn't it be like all the other licenses? No difference except based on amount of sales in a given year? Any way ya'll can put up the PDF of the docs on my download area so I can atleast read through them?
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