Back office systems for game services
by Claudio Martinez · in General Discussion · 05/14/2008 (9:17 am) · 4 replies
Hello all,
I was wondering if anyone was aware of a game centric back office platform? Basically I'm looking for a suite of enterprise products that will allow us to do the following, hopefully in some integrated fashion...
* Subscription Management (user management)
* Billing Management
* Content Management (pushing game content to given servers)
* Community Management (forums, incentive campaigns, promotional campaigns)
* Advertisement Management (pushing and tracking ad. content to given servers)
* Business intelligence capabilities (business rule based system to push content, ads, reporting, error logging)
* Problem resolution Management (Help desk, customer reports bugs, gets ticket, etc...)
I know this is a tall order, but it never hurts to ask. Unfortunately I am unable to disclose the details of the project, as I am bound to an NDA. That may change once the product goes live. All I can say that is my team has been tapped to architect a back office solution for a VOD gaming service due to launch in about two million homes across the US sometime in 2008.
We a have a pretty good idea of what we need, however you guys may know of an robust/integrated solution. Basically we're trying to avoid implementing the solution we've come up with. Which is a hodgepodge of CRM, ERP, etc. tools and the nightmare around integrating them all.
Thanks,
C.
I was wondering if anyone was aware of a game centric back office platform? Basically I'm looking for a suite of enterprise products that will allow us to do the following, hopefully in some integrated fashion...
* Subscription Management (user management)
* Billing Management
* Content Management (pushing game content to given servers)
* Community Management (forums, incentive campaigns, promotional campaigns)
* Advertisement Management (pushing and tracking ad. content to given servers)
* Business intelligence capabilities (business rule based system to push content, ads, reporting, error logging)
* Problem resolution Management (Help desk, customer reports bugs, gets ticket, etc...)
I know this is a tall order, but it never hurts to ask. Unfortunately I am unable to disclose the details of the project, as I am bound to an NDA. That may change once the product goes live. All I can say that is my team has been tapped to architect a back office solution for a VOD gaming service due to launch in about two million homes across the US sometime in 2008.
We a have a pretty good idea of what we need, however you guys may know of an robust/integrated solution. Basically we're trying to avoid implementing the solution we've come up with. Which is a hodgepodge of CRM, ERP, etc. tools and the nightmare around integrating them all.
Thanks,
C.
#3
Thanks again...
05/14/2008 (9:48 am)
That's a great suggestion. I going to call a rep today. The only caveat is that this is a VOD gaming service and not PC based. If we can feed the steam data repositories from set top boxes (comcast, verizon) this might work.Thanks again...
#4
05/15/2008 (11:10 am)
Shameless bump. Anyone else have ideas? 
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