TGB trial not launching/product page issue information
by Kenneth Holst · in Torque Game Builder · 07/12/2007 (3:14 pm) · 19 replies
*Symptom : You download and install the TGB trial onto a computer that has had an earlier TGB trial expire on it before, attempt to run TGB 1.5, and instead of launching the program you get a browser launch taking you to the product page only.
This is happening only to users who have previously installed TGB and let the trial run out. With TGB 1.5, you should receive a new 30 days trial but instead are being taken to the product page with no way to register the TGB 1.5 trial you have just installed or get your 30 days to test it out.
*Solution : We have identified what needs to be fixed, and are hard at work on the fix as I type this, and will get it out to you ASAP. We apologize for this annoying bug and appreciate your patience as we work quickly to resolve this issue.
This is happening only to users who have previously installed TGB and let the trial run out. With TGB 1.5, you should receive a new 30 days trial but instead are being taken to the product page with no way to register the TGB 1.5 trial you have just installed or get your 30 days to test it out.
*Solution : We have identified what needs to be fixed, and are hard at work on the fix as I type this, and will get it out to you ASAP. We apologize for this annoying bug and appreciate your patience as we work quickly to resolve this issue.
#2
07/16/2007 (11:08 pm)
This also happens if you've upgraded your TGB from the demo...
#3
TGB starts up and a web browser is launched showing the TGB product page. I momentarily see the window for TGB and then it closes.
I looked in the console log and I see:
07/17/2007 (6:52 am)
Does this also apply to the Mac version? I am normally running TGB 1.13 and I installed TGB 1.5 in a new directory. I had the 1.5 beta 3 build installed previously.TGB starts up and a web browser is launched showing the TGB product page. I momentarily see the window for TGB and then it closes.
I looked in the console log and I see:
Torque Game Builder (v1.5) initialized... % Opening Project /P/LFolly/project.t2dProj ... Executing /P/LFolly/game/managed/datablocks.cs. Executing /P/LFolly/game/managed/persistent.cs. Executing /P/LFolly/game/managed/brushes.cs. Set::getObject index out of range. creating path /Users/manjitbedi/Library/Application Support/GarageGames/TorqueGameBuilder/levelBuilder/layouts/User.cs Exporting Particle Editor preferences. creating path /Users/manjitbedi/Library/Application Support/GarageGames/TorqueGameBuilder/particleEditorPrefs.cs Exporting Level Editor preferences. creating path /Users/manjitbedi/Library/Application Support/GarageGames/TorqueGameBuilder/levelEditorPrefs.cs creating path /P/LFolly/game/managed/brushes.cs Exporting Image Editor preferences. Exporting Gui preferences. Exporting TGB preferences. creating path /Users/manjitbedi/Library/Application Support/GarageGames/TorqueGameBuilder/commonPrefs.cs Shutting down the OpenGL display device... Cleaning up the display device... Killing the texture manager... Clearing the current AGL context... Clearing the current drawable... Deleting the rendering context... Destroying the window...
#4
07/18/2007 (6:58 am)
Justin said a new build was coming Monday but no sign so far ... waiting the redownload the demo.
#5
07/18/2007 (9:49 pm)
Any word on this so far?
#6
Any further issues will be addressed in a point release but tomorrow should be good to go for 1.5.1
Much appreciation for your patience on this!! Thanks guys.
07/18/2007 (11:21 pm)
Hey guys, it is just about ready and should be uploaded tomorrow at some point in the day. We wanted to not only make sure that the above issue was resolved, but also resolve a last-minute datablock issue that had crept in.Any further issues will be addressed in a point release but tomorrow should be good to go for 1.5.1
Much appreciation for your patience on this!! Thanks guys.
#7
07/20/2007 (8:53 am)
I just downloaded the TGB 1.5 for Macs and still have the problem. Thought you,d like to know.
#8
I will let you know when it is live.
07/20/2007 (9:14 am)
Yeah, unfortunatelythe new build has not been uploaded yet *crossing fingers for today*I will let you know when it is live.
#10
07/20/2007 (1:33 pm)
Great. I'm waiting too!
#11
I know that's not as good as today, but it is better than the day after tomorrow!
Thank you for bearing with us as we worked to get the trial/registration bug (and a few other last minute bugs) ironed out.
07/20/2007 (2:26 pm)
Hey guys, I wanted to let you know that TGB 1.5.1 will be uploaded and ready for consumption as of tomorrow.I know that's not as good as today, but it is better than the day after tomorrow!
Thank you for bearing with us as we worked to get the trial/registration bug (and a few other last minute bugs) ironed out.
#14
07/23/2007 (10:42 am)
Slippage? We don't need no stinkin' slippage!
#15
07/23/2007 (10:44 am)
Apparently it's as fundamental to software development as bug testing. :p
#17
No worries really, won't get to play with it till later in the week anyway. Too bad it won't work on the iPhone :)
07/23/2007 (6:49 pm)
I would laugh but my side hurts already from all the slippage. Ooh oh I kill myself sometimes.No worries really, won't get to play with it till later in the week anyway. Too bad it won't work on the iPhone :)
#18
Sorry for the delay on this. We're having some technical difficulties getting the files uploaded to the webserver, and are working our hardest to get them resolved. I'm very sorry for the inconvenience, the build has gone through testing and is at the top of the priority queue, I promise.
Cheers,
-Justin
07/23/2007 (9:26 pm)
Hey Guys,Sorry for the delay on this. We're having some technical difficulties getting the files uploaded to the webserver, and are working our hardest to get them resolved. I'm very sorry for the inconvenience, the build has gone through testing and is at the top of the priority queue, I promise.
Cheers,
-Justin
#19
Thanks for the wait guys and enjoy!
07/24/2007 (11:16 am)
You will find that TGB 1.5.1 is now listed in your My Account page.Thanks for the wait guys and enjoy!
Torque Owner David Janik-Jones