Why isn't Luke being banned?
by Sporlo · in Marble Blast · 12/23/2006 (1:13 pm) · 30 replies
If there is anyone moderating this forum, why don't they ban Luke? I can't believe how much he has spammed. He has
LITERALLY DESTROYED these forums. It makes me really mad. So mad that I can't even express my emotions. I wish Luke was banned. I wish Luke was banned. Also, it's not like it's unfair or anything, anybody could clearly tell that Luke really SHOULD be banned. What makes me even madder is that even if he WAS banned, all his SPAM threads would still be there. Unless SOMEONE deleted them. So I wish someone who moderates these forums would ban Luke and DELETE EVERY TRACE OF HIS EXISTENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Even if my attempt to get everyone Luke aware utterly fails and only one person sees this. I still think that it helped.
Your fellow Marbler,
Sporlo
p.s. If you want to see the extent of Luke's damage, see here:
http://www.garagegames.com/mg/forums/result.forum.php?qan=^74439
LITERALLY DESTROYED these forums. It makes me really mad. So mad that I can't even express my emotions. I wish Luke was banned. I wish Luke was banned. Also, it's not like it's unfair or anything, anybody could clearly tell that Luke really SHOULD be banned. What makes me even madder is that even if he WAS banned, all his SPAM threads would still be there. Unless SOMEONE deleted them. So I wish someone who moderates these forums would ban Luke and DELETE EVERY TRACE OF HIS EXISTENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Even if my attempt to get everyone Luke aware utterly fails and only one person sees this. I still think that it helped.
Your fellow Marbler,
Sporlo
p.s. If you want to see the extent of Luke's damage, see here:
http://www.garagegames.com/mg/forums/result.forum.php?qan=^74439
About the author
I used to follow and post in the Marble Blast Gold GarageGames forums way back in 2006 and early 2007. I have since moved to marbleblast.com when Matan introduced it in late 2006.
Thread is locked
#2
3 pages of apam in just 4 months and 11 days ( since Aug 12 )
12/23/2006 (1:32 pm)
Quote:http://www.garagegames.com/mg/forums/result.forum.php?qan=^74439
3 pages of apam in just 4 months and 11 days ( since Aug 12 )
#3
No one. Both Matan and I have emailed him, and nothing has happened.
12/23/2006 (1:37 pm)
Quote:If there is anyone moderating this forum
No one. Both Matan and I have emailed him, and nothing has happened.
#4
12/23/2006 (1:42 pm)
You just want me out of here and i will hack you on the othr fourms 
#5
12/23/2006 (9:09 pm)
Have you seen this? EVERYONE targets luke and says all the bad stuff, but BANG he targets me now all the time!!
#6
Luke: Don't take this as a justification for any of your postings--many of them aren't needed either, but everyone take to heart please.
Quite honestly, many of the posters in the MBG forums are post in much too personal a manner, especially when attacking others. The idea of the forums is to have a community that helps each other enjoy the game, not one that constantly attacks each other.
In other words...grow up a little guys and gals, and be nice to each other :)
12/23/2006 (9:58 pm)
Quite honestly, while Luke does post quite a lot, and much of it isn't particularly contributative, if we were to ban on these forums, many many people would be banned for the constant personal attacks--especially on Luke.Luke: Don't take this as a justification for any of your postings--many of them aren't needed either, but everyone take to heart please.
Quite honestly, many of the posters in the MBG forums are post in much too personal a manner, especially when attacking others. The idea of the forums is to have a community that helps each other enjoy the game, not one that constantly attacks each other.
In other words...grow up a little guys and gals, and be nice to each other :)
#7
Perhaps the solution is stopping Luke and therefore "magically" all the attacks will be gone? C'mon, start thinking logically here. I've been on other gaming forums as a moderator for 4 years and an administrator for 2 years. I know how forum moderators are supposed to act and GarageGames is not even close to it. I've seen many forums and been at several communities and whenever some spammer like Luke had gotten on people's nerves (and they did it after a while, like Luke), the forum moderators WARNED the spammer and then suspended him if he continued.
GarageGames SHOULD follow such examples if it were to set itself as a community helper and stop the droppings of new members into other forums. GarageGames might want to know that as many as 60+ people from the Marble Blast forums had joined a new Marble Blast Forum (made the community) because of the discontinued support to the community, mainly due to the lack of appropiate action against Luke. GarageGames should also note that this number also means that there's still a large core to the community that keeps on growing and therefore they should not stop supporting it.
Ever noticed that when Luke arrived suddenly the posts became "too personal". Try and find how were the posts before Luke has arrived before jumping to that conclusion. You might also want to try out the New Marble Blast Forums and SEE FOR YOURSELF how the posts are, what is being done and lots more.
In other words, before GarageGames jumps into conclusion and tells the community what to do, they should hear our the community and see what they want and perhaps make an investigation into the matter before taking action.
New Marble Blast Forums - http://marbleblast.proboards78.com/index.cgi?
- Matan
12/24/2006 (1:10 am)
Sorry to interrupt Stephen but apparently GarageGames haven't noticed that this growth of personal attacks had grew ever since Luke arrived. What that GarageGames also hadn't noticed, is that the "community that helps each other enjoy the game, not one that constantly attacks each other" is in another Marble Blast Forums. These new forums are by the community for the community AND there is no Luke in there (we banned him) and you should see how popular these forums are. What that you just wished to happen here is happening in another place that had banned Luke.Quote:if we were to ban on these forums, many many people would be banned for the constant personal attacks--especially on Luke.
Perhaps the solution is stopping Luke and therefore "magically" all the attacks will be gone? C'mon, start thinking logically here. I've been on other gaming forums as a moderator for 4 years and an administrator for 2 years. I know how forum moderators are supposed to act and GarageGames is not even close to it. I've seen many forums and been at several communities and whenever some spammer like Luke had gotten on people's nerves (and they did it after a while, like Luke), the forum moderators WARNED the spammer and then suspended him if he continued.
GarageGames SHOULD follow such examples if it were to set itself as a community helper and stop the droppings of new members into other forums. GarageGames might want to know that as many as 60+ people from the Marble Blast forums had joined a new Marble Blast Forum (made the community) because of the discontinued support to the community, mainly due to the lack of appropiate action against Luke. GarageGames should also note that this number also means that there's still a large core to the community that keeps on growing and therefore they should not stop supporting it.
Quote:Quite honestly, many of the posters in the MBG forums are post in much too personal a manner, especially when attacking others
Ever noticed that when Luke arrived suddenly the posts became "too personal". Try and find how were the posts before Luke has arrived before jumping to that conclusion. You might also want to try out the New Marble Blast Forums and SEE FOR YOURSELF how the posts are, what is being done and lots more.
In other words, before GarageGames jumps into conclusion and tells the community what to do, they should hear our the community and see what they want and perhaps make an investigation into the matter before taking action.
New Marble Blast Forums - http://marbleblast.proboards78.com/index.cgi?
- Matan
#8
12/24/2006 (5:19 am)
Great speech, Matan!
#9
12/24/2006 (9:42 am)
HAVE you seen the person above me's posts
#10
Quite honestly, we're excited and happy that there are community driven fansites for the game, moderated by the fans. While MGB is obviously quite important to just about everyone that visits these sections of the GarageGames forums, you do need to keep in mind though that it is actually a very small part of the traffic we receive daily across all our products, and we cannot (and do not) have the manpower resources to moderate, nor do we feel it's necessary.
I'm the Torque Education and Commercial Support Director--my job is actually completely unrelated to MBG, and I just happen to be one of the very few GG employees that spend the extra time scanning all of the forums, mostly through my own personal interest. As you may note by the timestamps on some of my posts, it's either before work starts, or well into the evening, and is done on my own personal time.
I'm sorry that some of you feel that Luke isn't a positive contributor to the forums--but there is a phrase that should be your guiding light when it comes to forum members in any community that may act in undesired manners: "Don't feed the trolls".
If no one responds to him, good or bad, he'll eventually stop.
12/24/2006 (4:01 pm)
@Matan: We don't believe in censorship, and we don't ban without extreme need. These forums are here for all of you to use, or not use, as you see fit.Quite honestly, we're excited and happy that there are community driven fansites for the game, moderated by the fans. While MGB is obviously quite important to just about everyone that visits these sections of the GarageGames forums, you do need to keep in mind though that it is actually a very small part of the traffic we receive daily across all our products, and we cannot (and do not) have the manpower resources to moderate, nor do we feel it's necessary.
I'm the Torque Education and Commercial Support Director--my job is actually completely unrelated to MBG, and I just happen to be one of the very few GG employees that spend the extra time scanning all of the forums, mostly through my own personal interest. As you may note by the timestamps on some of my posts, it's either before work starts, or well into the evening, and is done on my own personal time.
I'm sorry that some of you feel that Luke isn't a positive contributor to the forums--but there is a phrase that should be your guiding light when it comes to forum members in any community that may act in undesired manners: "Don't feed the trolls".
If no one responds to him, good or bad, he'll eventually stop.
#11
Yesterday I was scanning your profile and it did show you hovering the Marble Blast Forums for several posts, so it did show that there is some sort of "moderation" over the forums. The problem being is that GarageGames does not have enough manpower to moderate across all boards. As such, I'll try and suggest some solutions that GarageGames should highly consider. Before that, however, I would like to quote you:
Every good community knows that and so we try not to feed our troll. Unfortunately, some community members had been spammed via e-mail due to Luke. We also tried to ignore him, as you suggested, a long time ago. After several dozens of hours of silence, we could not continue to ignore him due to an even more increased spam posts. We now think we stumbled on a solution. We created a new forum, where Luke couldn't get us. At the start we allowed Luke to post for several days but instead of thanking us, the forum was attacked by his spam. We had to bad him, as you can see. Also, just to show you the extent of the damage, at the start people didn't want to move to the new forums but due to Luke (if you want to ask people), he was the reason they moved. Interestingly enough, Luke still spams, but at a lower rate ever since that happened.
A first solution would be across the Luke problem. While I understand that GarageGames does not want to ban Luke without a very very good reason, it should look towards other solutions for the time being. Following procedures from other forums I can assure that issuing a warning would be a good idea and stops most of the people from repeating "spamming" offenses. A second time would vary on different communities. Some would warn again, some would suspend the user's account for a day. The third time would still be a bigger warning with another suspension, but this time for a longer time. Eventually, the forum can suspend the account for a certain amount of time and if the user does not learn his/her lesson, a ban would be in place.
A second solution is appointing a certain member as a 'mini-moderator' who would report the ongoings of the forums and describe any problems that had occured or issues that rise. This way GarageGames could more easily help the community with their needs at lower effort.
A third solution is appointed a GarageGames employee to look more closely at the Marble Blast community and the ongoing of the posts. Almost every topic has Luke in it.
I'm sure that you want a topic creator to have posts relating to the topic matter itself and not off-topic posts, but unfortunately I can give you many examples where topics had many posts that were off topic that were sparked by Luke.
Furthermore, GarageGames should look at people who are asking personal questions to other people. Have you seen that guy in the Custom Support forum who's first reply of hope to fix his problem ends up being Luke asking him if he lived in a boarding school?! Ever seen other questions for help from people also having a totally unrelated question arrived as an answer: "How old are you?" "Where do you live?". Now, these are personal questions that SHOULD NOT be asked. Luke has done it countless times. Worse, if the person WAS to respond (as some did), even more personal questions arrived (instead of the help they hoped for). Is this what GarageGames REALLY wanted their forums to become?
Let me give you an example so you can really understand my point.
You, Stephen Zepp, had a problem in Marble Blast so that it wouldn't start. Wanting support, you go to the Customer Support forums. You immediatly post your problem and fully explain it. You also add a bit of your personal life because that PC/MAC you used at work could be the problem so you add some information about it as well.
After 24 hours, you receive 10 replies. Happily, you enter the thread immediatly. The first post you see is from a person named Luke Skywalker. After reading his post, you understand that not only he didn't help you (or even bothered trying to help), but instead he asked you how old are you, where do you live, what you do at work and if you have Marble Blast or Marble Blast Gold (or any other question that would totally be off-topic along these lines) and that you should visit his forums and tell him how good they are. Now, how helpful was this post to your problem? (note - this had really happened)
The next post arrives from me, immediatly saying that you should ignore Luke and not answer his questions, and then you read about me trying to analyse the problem (if I find related information) and add my e-mail address so you can send me your console.log file for further analysis of the problem and hopefully the solution for it. Now that's more like it, right?
The next posts arrive from Luke who tells me to shut up and he asks you the same questions again, the next post is from Tech Geek who's literally flaming Luke and then it's Luke again and so on. So from all the 10 replies, only 1 reply was really useful.
Obviously it seemed as Tech Geek started it, but had Luke not posted in the first place... this whole problem wouldn't start. Seems logical now is it?
I'll leave you here to reply but after you'll read my final words:
If you don't stop a certain problem, wouldn't it grow in size? When would it be too late?
12/24/2006 (11:26 pm)
Stephen,Yesterday I was scanning your profile and it did show you hovering the Marble Blast Forums for several posts, so it did show that there is some sort of "moderation" over the forums. The problem being is that GarageGames does not have enough manpower to moderate across all boards. As such, I'll try and suggest some solutions that GarageGames should highly consider. Before that, however, I would like to quote you:
Quote:
I'm sorry that some of you feel that Luke isn't a positive contributor to the forums--but there is a phrase that should be your guiding light when it comes to forum members in any community that may act in undesired manners: "Don't feed the trolls".
If no one responds to him, good or bad, he'll eventually stop.
Every good community knows that and so we try not to feed our troll. Unfortunately, some community members had been spammed via e-mail due to Luke. We also tried to ignore him, as you suggested, a long time ago. After several dozens of hours of silence, we could not continue to ignore him due to an even more increased spam posts. We now think we stumbled on a solution. We created a new forum, where Luke couldn't get us. At the start we allowed Luke to post for several days but instead of thanking us, the forum was attacked by his spam. We had to bad him, as you can see. Also, just to show you the extent of the damage, at the start people didn't want to move to the new forums but due to Luke (if you want to ask people), he was the reason they moved. Interestingly enough, Luke still spams, but at a lower rate ever since that happened.
A first solution would be across the Luke problem. While I understand that GarageGames does not want to ban Luke without a very very good reason, it should look towards other solutions for the time being. Following procedures from other forums I can assure that issuing a warning would be a good idea and stops most of the people from repeating "spamming" offenses. A second time would vary on different communities. Some would warn again, some would suspend the user's account for a day. The third time would still be a bigger warning with another suspension, but this time for a longer time. Eventually, the forum can suspend the account for a certain amount of time and if the user does not learn his/her lesson, a ban would be in place.
A second solution is appointing a certain member as a 'mini-moderator' who would report the ongoings of the forums and describe any problems that had occured or issues that rise. This way GarageGames could more easily help the community with their needs at lower effort.
A third solution is appointed a GarageGames employee to look more closely at the Marble Blast community and the ongoing of the posts. Almost every topic has Luke in it.
I'm sure that you want a topic creator to have posts relating to the topic matter itself and not off-topic posts, but unfortunately I can give you many examples where topics had many posts that were off topic that were sparked by Luke.
Furthermore, GarageGames should look at people who are asking personal questions to other people. Have you seen that guy in the Custom Support forum who's first reply of hope to fix his problem ends up being Luke asking him if he lived in a boarding school?! Ever seen other questions for help from people also having a totally unrelated question arrived as an answer: "How old are you?" "Where do you live?". Now, these are personal questions that SHOULD NOT be asked. Luke has done it countless times. Worse, if the person WAS to respond (as some did), even more personal questions arrived (instead of the help they hoped for). Is this what GarageGames REALLY wanted their forums to become?
Let me give you an example so you can really understand my point.
You, Stephen Zepp, had a problem in Marble Blast so that it wouldn't start. Wanting support, you go to the Customer Support forums. You immediatly post your problem and fully explain it. You also add a bit of your personal life because that PC/MAC you used at work could be the problem so you add some information about it as well.
After 24 hours, you receive 10 replies. Happily, you enter the thread immediatly. The first post you see is from a person named Luke Skywalker. After reading his post, you understand that not only he didn't help you (or even bothered trying to help), but instead he asked you how old are you, where do you live, what you do at work and if you have Marble Blast or Marble Blast Gold (or any other question that would totally be off-topic along these lines) and that you should visit his forums and tell him how good they are. Now, how helpful was this post to your problem? (note - this had really happened)
The next post arrives from me, immediatly saying that you should ignore Luke and not answer his questions, and then you read about me trying to analyse the problem (if I find related information) and add my e-mail address so you can send me your console.log file for further analysis of the problem and hopefully the solution for it. Now that's more like it, right?
The next posts arrive from Luke who tells me to shut up and he asks you the same questions again, the next post is from Tech Geek who's literally flaming Luke and then it's Luke again and so on. So from all the 10 replies, only 1 reply was really useful.
Obviously it seemed as Tech Geek started it, but had Luke not posted in the first place... this whole problem wouldn't start. Seems logical now is it?
I'll leave you here to reply but after you'll read my final words:
If you don't stop a certain problem, wouldn't it grow in size? When would it be too late?
#12
On the other forums, I used to do that, but stopped when I got issued a warning by Matan.
-Sites that prove Luke's Spamminess-
http://www.garagegames.com/mg/forums/result.thread.php?qt=55752
http://www.garagegames.com/mg/forums/result.thread.php?qt=54783 (2nd post)
http://www.garagegames.com/mg/forums/result.thread.php?qt=55003
http://www.garagegames.com/mg/forums/result.thread.php?qt=54653
http://www.garagegames.com/mg/forums/result.thread.php?qt=51819
http://www.garagegames.com/mg/forums/result.thread.php?qt=54267
http://www.garagegames.com/mg/forums/result.thread.php?qt=8369 (13th post)
-Personal Questions-
http://www.garagegames.com/mg/forums/result.thread.php?qt=54780
This is just scratching the surface!
12/25/2006 (2:46 pm)
Quote:a warning would be a good idea and stops most of the people from repeating "spamming" offenses.
On the other forums, I used to do that, but stopped when I got issued a warning by Matan.
-Sites that prove Luke's Spamminess-
http://www.garagegames.com/mg/forums/result.thread.php?qt=55752
http://www.garagegames.com/mg/forums/result.thread.php?qt=54783 (2nd post)
http://www.garagegames.com/mg/forums/result.thread.php?qt=55003
http://www.garagegames.com/mg/forums/result.thread.php?qt=54653
http://www.garagegames.com/mg/forums/result.thread.php?qt=51819
http://www.garagegames.com/mg/forums/result.thread.php?qt=54267
http://www.garagegames.com/mg/forums/result.thread.php?qt=8369 (13th post)
-Personal Questions-
http://www.garagegames.com/mg/forums/result.thread.php?qt=54780
This is just scratching the surface!
#13
What did Chevy Mac do that was 'extreame'? You banned him and I thought he only had multiple
accounts. So does Luke and...
-Sites that prove Luke's Spamminess-
That made this:
(http://www.garagegames.com/mg/forums/result.thread.php?qt=51969)
On 10/7/06, Matan Weissman wrote:
__________________________________________________________________
A BIG example:
This NEEDS to stop!!!!!!!!!!!!!!!!!
Chevy did much less tnan this and he go banned?!
12/25/2006 (3:36 pm)
Quote:we don't ban without extreme need
What did Chevy Mac do that was 'extreame'? You banned him and I thought he only had multiple
accounts. So does Luke and...
-Sites that prove Luke's Spamminess-
Quote:http://www.garagegames.com/mg/forums/result.thread.php?qt=55752
http://www.garagegames.com/mg/forums/result.thread.php?qt=54783 (2nd post)
http://www.garagegames.com/mg/forums/result.thread.php?qt=55003
http://www.garagegames.com/mg/forums/result.thread.php?qt=54653
http://www.garagegames.com/mg/forums/result.thread.php?qt=51819
http://www.garagegames.com/mg/forums/result.thread.php?qt=54267
http://www.garagegames.com/mg/forums/result.thread.php?qt=8369 (13th post)
-Personal Questions-
http://www.garagegames.com/mg/forums/result.thread.php?qt=54780
That made this:
(http://www.garagegames.com/mg/forums/result.thread.php?qt=51969)
On 10/7/06, Matan Weissman
Quote:Hey Alex,
It's Matan :) I am happy to tell you that if you haven't seen the MBG
forums, they're going great. We have a custom levels archive for all levels
that GarageGames will probably not yet accept (since you're all busy and
stuff) and we started a secondary forum as well.
However, we have some huge trouble on our hands and we need some staff
support ASAP!
There's a member named Luke and he is 9 years old. He displayed lots of
immaturity and he badmouths and flames everyone (he uses lots of curses) and
dragged several members (including me, unfortunately) into a big flame war.
We tried to get rid of him but we are unable to.
Furthermore, Luke had made multiple accounts, named Luke#2. I think there
might be another account named mbgrocks, but I'm unsure if there is one. We
know of mbgrocks as a multiple account thanks for the secondary MBG forums
which the community made. A quick IP check confirmed our suspicions. We had
to ban him [IP, Username, E-Mail] from the other forums due to the reasons
as described: lots of badmouthing, flaming members and making FOUR (4!)
multiple accounts.
Alex, is there a possibility for a suspension or a ban (like in the case of
Chevy Mac)? We also need someone to watch over the forums if nothing will be
done against Luke. Someone needs to watch over him.
Luke's profile:
http://www.garagegames.com/my/home/view.profile.php?qid=74439
An example of Luke badmouthing (Original post, no editings):
"Every one ecsecp the enployees,ian,jeff and josh are stupid 4retards that
dont know a thing matan a fuking moron tech geek a bitch
mwahoahahnahahahahahaha HAHAHAHAHAHAHA HAHAHHAHAHAHAHA"
Link: http://www.garagegames.com/mg/forums/result.thread.php?qt=51715
There are many more posts like this present throughout the whole 4 MBG
boards (usually a search in the first 3 pages is bound to yield results, but
the recent ones have taken a turn to the worse, like the one above).
MBG Forums:
http://www.garagegames.com/mg/forums/result.area.php?qa=16
Thanks very much Alex, your support will be highly appreciated,
Matan
__________________________________________________________________
A BIG example:
Quote:"Every one ecsecp the enployees,ian,jeff and josh are stupid 4retards that
dont know a thing matan a fuking moron tech geek a bitch
mwahoahahnahahahahahaha HAHAHAHAHAHAHA HAHAHHAHAHAHAHA"
This NEEDS to stop!!!!!!!!!!!!!!!!!
Chevy did much less tnan this and he go banned?!
#14
Both of them had made multiple accounts (Luke's account was Luke#2 and mbgrocks).
Chevy Mac acted immaturily and disbehaved. He also created multiple accounts but he also tried to impersonate Alex Swanson several times and that gave him a long suspension, but not a ban. He left to the Orbz forums, where he destroyed a useful topic via spam (like Luke), got banned from a new Orbz forums (MBG-like) and now he barely posts.
Anyway, the letter presented by industrypincer above was never replied to, but in another letter Alex Swanson mentioned that he "added" some moderation over the forums...
Anyway, I'd like to quote Stephen Zepp again:
This is the worst thing anyone could say. A company is supposed to support its customers, not leave them alone to the dogs. I got addicted to GarageGames' games (especially Marble Blast) because I left another game that a patch for it came 2 years too late, as well as a super bad support. That company was EA Games. Now, seeing as GarageGames no longer feels the need to support Marble Blast and Marble Blast Ultra (what's with the patch? I know very well you guys are 100% finished a long time ago), I wonder if GarageGames is now following EA Games. If it does, then Custom Support shouldn't be in your top priorities list.
I always wanted to get XBOX360 for Marble Blast Ultra only. I don't like HALO3, Gears of War or whatever else is offered. Now seeing how GarageGames behaves, I doubt I want MBU/XBOX360 anymore.
The least GarageGames could do is "lie" a bit and say that they want to moderate but don't have the manpower. I would still want MBU then considering that GarageGames actually want to support the community. Saying the truth like that is the worse anyone could say and...well... what I think it says to me is:
"We don't give a damn about you. We got your money so beat it".
Honestly, the least GarageGames could do is appoint mini-moderators to watch over the forums, take in control of the situation and report GarageGames a weekly note on the happenings and problems of the forums. With the problems part, priorities would be given and also on how bad the problem is. A GarageGames employee (or several) would analyse the problems and think a bit and say for the mini-moderator what to do. Of course, the mini-moderator should also suggest (in his opinion with explanations) what he thinks should be done.
Why is the above idea so good? Most of the boards are under constant moderation except for the gaming ones. The most active gaming forums (Marble Blast for one) will have an added mini-moderator who's a community member whom GarageGames can trust and is also appointed by the community. This way, GarageGames can fix the bad image it's already setting itself in.
Final words to think on:
A successful company has good business, good products, lots of customers buying their products and an outstanding customer support. All of these give a positive opinion on the company. Lose one of them and you're out of the game.
12/25/2006 (9:58 pm)
Chevy Mac is a different story, don't confuse the two.Both of them had made multiple accounts (Luke's account was Luke#2 and mbgrocks).
Chevy Mac acted immaturily and disbehaved. He also created multiple accounts but he also tried to impersonate Alex Swanson several times and that gave him a long suspension, but not a ban. He left to the Orbz forums, where he destroyed a useful topic via spam (like Luke), got banned from a new Orbz forums (MBG-like) and now he barely posts.
Anyway, the letter presented by industrypincer above was never replied to, but in another letter Alex Swanson mentioned that he "added" some moderation over the forums...
Anyway, I'd like to quote Stephen Zepp again:
Quote:we cannot (and do not) have the manpower resources to moderate, nor do we feel it's necessary.
This is the worst thing anyone could say. A company is supposed to support its customers, not leave them alone to the dogs. I got addicted to GarageGames' games (especially Marble Blast) because I left another game that a patch for it came 2 years too late, as well as a super bad support. That company was EA Games. Now, seeing as GarageGames no longer feels the need to support Marble Blast and Marble Blast Ultra (what's with the patch? I know very well you guys are 100% finished a long time ago), I wonder if GarageGames is now following EA Games. If it does, then Custom Support shouldn't be in your top priorities list.
I always wanted to get XBOX360 for Marble Blast Ultra only. I don't like HALO3, Gears of War or whatever else is offered. Now seeing how GarageGames behaves, I doubt I want MBU/XBOX360 anymore.
The least GarageGames could do is "lie" a bit and say that they want to moderate but don't have the manpower. I would still want MBU then considering that GarageGames actually want to support the community. Saying the truth like that is the worse anyone could say and...well... what I think it says to me is:
"We don't give a damn about you. We got your money so beat it".
Honestly, the least GarageGames could do is appoint mini-moderators to watch over the forums, take in control of the situation and report GarageGames a weekly note on the happenings and problems of the forums. With the problems part, priorities would be given and also on how bad the problem is. A GarageGames employee (or several) would analyse the problems and think a bit and say for the mini-moderator what to do. Of course, the mini-moderator should also suggest (in his opinion with explanations) what he thinks should be done.
Why is the above idea so good? Most of the boards are under constant moderation except for the gaming ones. The most active gaming forums (Marble Blast for one) will have an added mini-moderator who's a community member whom GarageGames can trust and is also appointed by the community. This way, GarageGames can fix the bad image it's already setting itself in.
Final words to think on:
A successful company has good business, good products, lots of customers buying their products and an outstanding customer support. All of these give a positive opinion on the company. Lose one of them and you're out of the game.
#15
12/26/2006 (4:40 am)
I have sent Alex an email regarding this problem using my persasive writing skills. They work on Matan very well remember when he almost stopped CLA. Same type of letter I added solutions. I expect luke to have a ban within the week.
#16
12/26/2006 (6:37 am)
I doubt it, but I guess it's worth a shot. And yes, I agree with Matan. It seems like the "community" Are doing NOTHING about it. It's like watching a mouse, that you can easily stop, ruin your entire property, without doing a thing about it.
#17
Anyway, Robot Marble, you have forgotten Alex Swanson is on holidays... and that it's [these forums] no longer in his area of judgement, but he can forward it to others or simply ignore us. I just won't bother trying sending him e-mails, but instead annoying other GarageGames staff and our first victim is just above us *a very evil grin appears on Matan's face*.
12/26/2006 (9:05 am)
I suggest the community actually send e-mails to GarageGames staff besides Alex Swanson himself who's busy over his head with other projects. Perhaps then they'll understand with a bit of "spam" in their e-mail that the community tries to tell them something and if they wish to stop these e-mails, they'd better do what we say... hmmm.. that sounds like annoyance fun... I'm learning from Luke :DAnyway, Robot Marble, you have forgotten Alex Swanson is on holidays... and that it's [these forums] no longer in his area of judgement, but he can forward it to others or simply ignore us. I just won't bother trying sending him e-mails, but instead annoying other GarageGames staff and our first victim is just above us *a very evil grin appears on Matan's face*.
#18
I never thought this would actually become something this big!
btw, Matan, nice speeches. =)
Oh, and if anyone hasn't noticed............. Luke has only posted here 3 times! WOW! I think we're finally kinda getting to him! No spam in this thread!
One thing that I just kinda noticed. When Luke gets accused of something bad, he never DENIES it. Instead, he immediately changes the subject by either cursing at random people, or accusing someone else of something. ex. On this thread's second post, he replied saying: "See matans damage here..." oh, well, never mind about not denying it, on that post he said: "and i didnt threaten anyone i didnt post nudity stuff i didnt threaten anyone by email and all those ! where spam and how did i destry this forum take a look in the other places and see". anyway, the point is:
He either denies it completely, or changes the subject.
lol, you know the 5 stages of death or whatever: denial, anger, depression, acceptance. Well, Luke has obviously been in the stages of anger and denial for months, and it'll take a suspension or a banning to push him into depression or acceptance.
This was kinda a bad example, but I think it kinda makes sense. His anger explains all his curses, and denial is clearly written on practically all his posts.
p.s. Sorry if this post is confusing :\
12/26/2006 (11:01 am)
Wow, I actually did something worth doing! (starting this thread)I never thought this would actually become something this big!
btw, Matan, nice speeches. =)
Oh, and if anyone hasn't noticed............. Luke has only posted here 3 times! WOW! I think we're finally kinda getting to him! No spam in this thread!
One thing that I just kinda noticed. When Luke gets accused of something bad, he never DENIES it. Instead, he immediately changes the subject by either cursing at random people, or accusing someone else of something. ex. On this thread's second post, he replied saying: "See matans damage here..." oh, well, never mind about not denying it, on that post he said: "and i didnt threaten anyone i didnt post nudity stuff i didnt threaten anyone by email and all those ! where spam and how did i destry this forum take a look in the other places and see". anyway, the point is:
He either denies it completely, or changes the subject.
lol, you know the 5 stages of death or whatever: denial, anger, depression, acceptance. Well, Luke has obviously been in the stages of anger and denial for months, and it'll take a suspension or a banning to push him into depression or acceptance.
This was kinda a bad example, but I think it kinda makes sense. His anger explains all his curses, and denial is clearly written on practically all his posts.
p.s. Sorry if this post is confusing :\
#19
The biggest point Stephen made is to not feed the trolls. In the bigger picture these forums are using some pretty old code and while there are no immediate plans to upgrade our forums, it will happen at some point and we will have moderators, a way to flag posts, things like that.
When dealing with the general public (especially games, which attracts kids) there will always be people like Luke, if you wish to have a more private area I suggest creating a private Marble Blast group on GreatGamesExperiment.com and keeping it invite-only.
I understand the frustration with this user but to some degree it's the nature of the internet, we can't babysit and we will ban only in extreme or repeated offenses. Luke, consider yourself warned, if you continue to stir things up and use abusive language we will ban your account and IP address. Cuss words and bigoted language is NOT acceptable.
Keep it fun guys, that's what this is here for.
12/26/2006 (12:36 pm)
Stephen is right on all points. We're not babysitters, I haven't seen anything extreme enough to warrant banning Luke. He is using offensive language and being juvenile and that language is not acceptable on our forums, if we have to keep warning him over time then he'll get banned, for now it's a warning.The biggest point Stephen made is to not feed the trolls. In the bigger picture these forums are using some pretty old code and while there are no immediate plans to upgrade our forums, it will happen at some point and we will have moderators, a way to flag posts, things like that.
When dealing with the general public (especially games, which attracts kids) there will always be people like Luke, if you wish to have a more private area I suggest creating a private Marble Blast group on GreatGamesExperiment.com and keeping it invite-only.
I understand the frustration with this user but to some degree it's the nature of the internet, we can't babysit and we will ban only in extreme or repeated offenses. Luke, consider yourself warned, if you continue to stir things up and use abusive language we will ban your account and IP address. Cuss words and bigoted language is NOT acceptable.
Keep it fun guys, that's what this is here for.
#20
What are you, BLIND? Or have you read only a couple of the threads he's posted in?
That's just bulls***!!!!
12/26/2006 (12:48 pm)
Quote:I haven't seen anything extreme enough to warrant banning Luke.
What are you, BLIND? Or have you read only a couple of the threads he's posted in?
That's just bulls***!!!!
Luke Skywalker
and i didnt threaten anyone i didnt post nudity stuff i didnt threaten anyone by email and all those ! where spam and how did i destry this forum take a look in the other places and see