TGB Trial Install issue
by Tim Yardley · in Torque Game Builder · 06/21/2006 (9:29 am) · 29 replies
I am having a issue with the trial installer. For some reason it is failing with the following error.
There has been an error.
Error writing file C:/Program Files/TorqueGameBuilder/uninstall.exe
The application will exit now.
I am installing it on a company laptop so that might be a issue right there. However i have all the other Torque demos on here too without trouble.
I will try it later on my own hardware when I get home. I just really want to play with this while I am at work :)
Thanks,
Tim
There has been an error.
Error writing file C:/Program Files/TorqueGameBuilder/uninstall.exe
The application will exit now.
I am installing it on a company laptop so that might be a issue right there. However i have all the other Torque demos on here too without trouble.
I will try it later on my own hardware when I get home. I just really want to play with this while I am at work :)
Thanks,
Tim
#22
06/26/2006 (12:56 pm)
I am still not able to get into the other forums or tdn. I would like to get this going before the long weekend please!? 
#24
Second, if i did pick "Check for updates", it always failed. i tried this at work and at home on two different computers. Since it looks like an HTTP download, it should have worked - i've never had problems downloading anything else. To eventually solve my problem, i took the address the installer was showing it wanted to connect to and manually typed it into a Web browser. The Web browser downloaded it just fine
07/02/2006 (8:38 am)
I also couldn't get it to install. i had two different problems. First, if i didn't pick "Check for updates" it told me everything installed fine but the only thing that had been installed was uninstall.exeSecond, if i did pick "Check for updates", it always failed. i tried this at work and at home on two different computers. Since it looks like an HTTP download, it should have worked - i've never had problems downloading anything else. To eventually solve my problem, i took the address the installer was showing it wanted to connect to and manually typed it into a Web browser. The Web browser downloaded it just fine
#25
Anyways. I'm behind an HTTP proxy which is pretty standard fare. The installer will happily check for updates but will not download them - it seems that the HTTP proxy information is not being used when establishing a connection to the mirror server.
If I try not downloading updates I get a permission error for whatever install location I choose. Manually creating the install folder and trying works but only installs uininstall.exe.
So, two questions really:
1. Why ask for proxy information if you're not using it?
2. Why is checking for updates optional when the installer does not contain the data files needed to install the demo?
07/07/2006 (5:52 am)
I cannot install the trial either, which is a shame because if this is the kind of experience I can expect from the full product I'm not inclined to spend my own money on an indie license for myself or authorise purchasing commercial licenses for it at work. ;)Anyways. I'm behind an HTTP proxy which is pretty standard fare. The installer will happily check for updates but will not download them - it seems that the HTTP proxy information is not being used when establishing a connection to the mirror server.
If I try not downloading updates I get a permission error for whatever install location I choose. Manually creating the install folder and trying works but only installs uininstall.exe.
So, two questions really:
1. Why ask for proxy information if you're not using it?
2. Why is checking for updates optional when the installer does not contain the data files needed to install the demo?
#26
It would still be nice to have a working demo. Something that requires as little effort as a working installer is quite a considerable barrier when it may be many users' first experience of Torque.
07/08/2006 (6:06 pm)
Well just I bought TGB anyway. :)It would still be nice to have a working demo. Something that requires as little effort as a working installer is quite a considerable barrier when it may be many users' first experience of Torque.
#27
07/10/2006 (5:20 pm)
I definately agree, thanks for your feedback... I assure you it will help us ensure our future demo experience is all the more better :)
#28
Very frustrating indeed...I got all worked up after reading all the 2D engine is capable of...just to fail with the following error :
"There has been an error.
Error writing file C:/Program Files/TorqueGameBuilder/uninstall.exe
The application will exit now."
The application was able to download update though, and I am administrator of the machine.
It's a company laptop and my dev desktop isnt internet enabled right now.
Couldn't we have a full installer that does not require further internet connection?
This is a demo I would love to try out and as mentionned above i think garagegames should try to make it as easy as possible for everyone to use it without a problem...
Anyway if anyone has a solution...
08/04/2006 (2:27 pm)
Well...Very frustrating indeed...I got all worked up after reading all the 2D engine is capable of...just to fail with the following error :
"There has been an error.
Error writing file C:/Program Files/TorqueGameBuilder/uninstall.exe
The application will exit now."
The application was able to download update though, and I am administrator of the machine.
It's a company laptop and my dev desktop isnt internet enabled right now.
Couldn't we have a full installer that does not require further internet connection?
This is a demo I would love to try out and as mentionned above i think garagegames should try to make it as easy as possible for everyone to use it without a problem...
Anyway if anyone has a solution...
#29
Now my problem is that I cannot get the silly fish to move forward in the fish demo.
08/12/2006 (6:10 am)
Things seem a bit easier on a Mac, but I still found it off putting that I had to download an update to get the demo version to install properly. It really is disconcerting to have the install fail the first time when the last thing that you would expect is that you require an update after just downloading the software. Now my problem is that I cannot get the silly fish to move forward in the fish demo.
Torque Owner Benjamin Bradley