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Do you want my money? Might want to fix this.

by Dreamer · in Site Feedback · 11/24/2005 (1:49 am) · 4 replies

Sorry guys, but I've placed several hundred worth of orders since joining up.
I realize this is most likely a bug, but considering that I'm trying to purchase something on impulse I find it highly annoying that I would get this error at all.

Error: km3370
We are unable to proccess this card online.
Use the mail in check payment option or phone GarageGames to place your order and mention this error.
To Order Call: (541) 345-3040

I know my card didn't decline.
It has never declined before.
I've used this card for several purchases.
It's a Visa.
Considering it's 3am here I don't believe that calling that number will get me what I want right now ;)
What's deal ?
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Torque Owner Dreamer
Default Studio Name
#1
11/24/2005 (1:56 am)
Just noticed the bit on that same page about recording IP addresses and Geographical information.
FYI I just hooked up with MStar on Utopia, that means for what I was paying for 3Mbs Broadband and Cable TV through Comcast, I now have 15Mbs bi-directional fiber-optic in my home with static IP, as well as TV and phone service.
Anyways, there was no way I was going to pass that up. So if thats an issue, let me know.

Torque Owner Jay Moore
Default Studio Name
#2
11/24/2005 (2:05 am)
Dreamer - We've had to increase our security due to extreme overseas fraud issues so one method is to be sure the IP address maps to the billing address of the card (it has made a significant difference in what had become as epidemic as spam). We don't want to penalize our good customers for the problems created by theives. PS - I've taken these pre-cautions off your account for this transaction.

Torque Owner Dreamer
Default Studio Name
#3
11/24/2005 (2:12 am)
Ok, can you or someone please fulfill my order or clear whatever the hangup is?
Now my IP is static the whole mapping thing may not be a huge deal. Just stick it in your list of valid IPs. Also might want to take note that New Comcast customers especially, are showing in GeoIP as being in either Canada or Washington since Comcast just bought some new IP blocks and ARIN hasn't fully updated (Not my issue since I left Comcast, but I have had to support thier customers from time to time, OTOH my ISP has only existed for about 6 months so maybe that is the issue).

Even my old IP showed me as living in AZ.

I'll do a GeoIP on myself an make sure I'm still in the USA. I need to hurry though thanksgiving is coming in a few hours, and I don't know how far from home I am ;)

Torque Owner Dreamer
Default Studio Name
#4
11/24/2005 (2:16 am)
Oh yeah that is my issue, check this output from MaxMind GeoIP.
Quote:
US United States MA Massachusetts Cambridge 02141 42.3700 -71.0812 ViaWest Internet Services Reliable Data 506 617
Man I've got a long drive ahead of me tonight ;)
(I live in Orem, Utah for those who care)

Anyways thanks for clearing the issue.