Game Development Community

Order error

by Thomas Natale · in Site Feedback · 07/18/2005 (8:35 pm) · 3 replies

What exactly does the error code km3957 mean?

I just got an error message that you cannot charge this credit card online.. please call gg... well why can't you charge it online?
NextNext Thread
PrevPrevious Thread
More from Site Feedback


Torque 3D Owner dsfsd
#1
07/19/2005 (3:05 am)
Thomas, that error means there was probably a problem with verifying your Bank to your Credit card, which happens sometimes with certain issuers. All this means is we can't process your order online for security reasons, but we can easily process it in a few minutes over the phone, we just need you to call up and verify anytime during our regular business hours. Our hours and contact numbers are listed under "Contact Us" under the About section, accessible from above. Sorry for the inconvenience! :(

Torque Owner Thomas Natale
#2
07/19/2005 (11:40 am)
It's no problem... I'll do that when i have some time. thanks!

Torque Owner Rick Overman
#3
07/19/2005 (4:00 pm)
@Thomas - That error means that your current geoip physical location is too far away from your billing address. For us 90% of the time that means some is trying to use a stolen card. We can preauthorize your purchase for you just send me an email and explain (link this thread).

--Rick