Proper way to get support?
by Jan Ekholm · in Torque Game Engine · 03/31/2005 (1:43 am) · 5 replies
What is the proper way to get support for TGE? Is there some paid support channel one should use to get official help? As a one-guy-hobby-developer I can't afford expensive support contracts but I'd like to get some help in getting TGE at least running properly.
PayPal could be used for payment if someone has a solution to this problem:
www.garagegames.com/mg/forums/result.thread.php?qt=28115
Or is there a way I can get a refund for my license, as right now TGE isn't usable for me (and I'm not the only one with this same problem).
Regards,
Jan Ekholm
PayPal could be used for payment if someone has a solution to this problem:
www.garagegames.com/mg/forums/result.thread.php?qt=28115
Or is there a way I can get a refund for my license, as right now TGE isn't usable for me (and I'm not the only one with this same problem).
Regards,
Jan Ekholm
#2
03/31/2005 (3:49 am)
I can run anything that I've tried. Only GG stuff seems to not work (TGE, the TGE downloadable demo, RTS). 
#3
The texture corruption and rendering artifacts you are seeing have been traced back to bad drivers in 99% of the cases posted here in the past which is why I suggested there might be something wrong with your drivers (iirc the other 1% was overheating/malfunctioning hardware...like when fans have failed).
There is nothing out of the ordinary in your console.log. The missing textures it carries on about should not cause this problem (at least it didn't on all the systems I've dealt with it on). They are simply hardcoded default values for the Terrain Texture Editor that haven't been updated. Does the texture corruption only appear after you have hit F8 or immediately upon loading the mission?
What other games have you tried running?
03/31/2005 (4:05 am)
Odd...TGE is essentially an OpenGL 1.1/DirectX 7 engine (it only uses multitexturing in one place that I can recall). It has also been tested across a very wide range of systems, configurations, and video cards all the way down to TNT2's.The texture corruption and rendering artifacts you are seeing have been traced back to bad drivers in 99% of the cases posted here in the past which is why I suggested there might be something wrong with your drivers (iirc the other 1% was overheating/malfunctioning hardware...like when fans have failed).
There is nothing out of the ordinary in your console.log. The missing textures it carries on about should not cause this problem (at least it didn't on all the systems I've dealt with it on). They are simply hardcoded default values for the Terrain Texture Editor that haven't been updated. Does the texture corruption only appear after you have hit F8 or immediately upon loading the mission?
What other games have you tried running?
#4
It would be different if I was doing some kind of rocket magic, but I'm basically just running a default installation on a supported platform.
03/31/2005 (4:12 am)
It always appears, no matter what I do. Running the editor makes no difference, and I can't paint textures with the Texture Painter either. One other guy had the same problem (in the "Linux" forum, see www.garagegames.com/mg/forums/result.thread.php?qt=27593), and his problems magically disappeared for some reason. I don't have the same nvidia drivers as he uses.It would be different if I was doing some kind of rocket magic, but I'm basically just running a default installation on a supported platform.
#5
Have you tried reinstalling your drivers or a different version of Debian? Did you get your current drivers from the nVidia website?
03/31/2005 (3:33 pm)
I asked our resident linux guru (the guy who ported TGE to linux) and he says that it does look like improperly installed drivers. He says that it is very easy to get "half installs" where the drivers appear to be installed correctly (even to the point of TGE detecting the extensions corrctly like you have) but where the nvidia installer missed replacing or referencing some file or two. I personally have had that happen on a Fedora 2 install ealier last year.Have you tried reinstalling your drivers or a different version of Debian? Did you get your current drivers from the nVidia website?
Associate Matt Fairfax
PopCap
Looks like your video drivers are improperly installed. Can you run other 3D games correctly?