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Why can't I buy TGB Platform Kit???

by Nabarro · in iTorque 2D · 09/17/2011 (6:23 pm) · 5 replies

I'm the owner of iTorque 2D, but when I try to buy TGB Platform Kit, it stops me by saying that I need to buy Torque 2D. I think it's very funny to set such checking, since I've already owned iTorque 2D and TGB. Anyone may help to have a look at this? Nabarro
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Employee David Montgomery-Blake
David MontgomeryBlake
#1
09/17/2011 (7:28 pm)
You don't seem to have a Torque 2D license. Could you send your transaction e-mail with your license information to support so that we can assist you?

Torque 3D Owner Nabarro
Default Studio Name
#2
09/18/2011 (12:20 am)
Has sent mail to GG support, and still got no response. Why "TGB Kart Kit" can be bought, while "TGB Platform Kit" can't be bought??? Don't these two kits require the same license base???

Employee Michael Perry
GarageGames
#3
09/18/2011 (7:35 am)
@Nabarro - It's the weekend. You will most likely get a reply from the support e-mail tomorrow. As David said, the Torque 2D license is not showing up in your account. The transaction history has to be looked up and compared to what's in your account. Be patient, someone will reply soon.

Quote:Why "TGB Kart Kit" can be bought, while "TGB Platform Kit" can't be bought??? Don't these two kits require the same license base???
The TGB Kart Kit only requires an iTorque 2D license. The Platformer Kit requires you to have a Torque 2D (TGB) license, as it does not support iTorque 2D out of the box.

Torque 3D Owner Nabarro
Default Studio Name
#4
09/18/2011 (8:12 am)
Thanks a lot. Hope you can help me solve the problem soon. Thanks,

Torque 3D Owner Henry Shilling
Smokin Skull
#5
09/20/2011 (8:51 pm)
Since there are supposedly files for using platform kit on iOS why not just include them with the kit?