Loading failure on OS prior to 4.2.1
by Lowell Duke · in iTorque 2D · 01/11/2011 (9:56 pm) · 3 replies
Hey everybody,
I released my game Helmet Hero utilizing torque2D about a week a ago. But I have lot's of buyers complaining that the game wont' even come up on their device. About 1% of my buyers. Some of these buyers have emailed me their versions and I've verified they are 3.0, 3.1.2 and 4.0.2. This is what I have below from my helmet hero specific thread..I thought I'd create a new thread looking for some advice. Thanks.
......
I'm getting ripped up a little with ones stars because the game isn't loading on OS earlier than 4.2. With no crash reports I'm at a loss as to what to do. At this point I'm thinking about making the min spec 4.2 which of course sucks a little. Although perhaps not as bad as I though. My stats through appcirlce show that 96% of people are running OS 4.2 that run my game.
I don't suppose anyone has had any experience with a game not getting loaded on anything other than the latest OS??? :( It literally displays the Default.png splash and then closes, so in my case the game has just started. I have 8 devices here in my house but all have 4.2.1 :(. It's been very tough to find something to test on older than 4.2.1 here.
Through customer emails I've verified that 3.0 3.1.2 and 4.0.2 all exit the app as soon as the splash appears. Ugh... 4.2.1 people are just fine.
In terms of custom code I have game center checks that look for game center support before making any calls. In addition I don't call my first game center call until 1 full second after the game's title screen appears and the customers aren't even seeing the title screen. Clueless..
Does anyone have an older OS they could test on? I'd toss you a promocode of course... thanks.
I released my game Helmet Hero utilizing torque2D about a week a ago. But I have lot's of buyers complaining that the game wont' even come up on their device. About 1% of my buyers. Some of these buyers have emailed me their versions and I've verified they are 3.0, 3.1.2 and 4.0.2. This is what I have below from my helmet hero specific thread..I thought I'd create a new thread looking for some advice. Thanks.
......
I'm getting ripped up a little with ones stars because the game isn't loading on OS earlier than 4.2. With no crash reports I'm at a loss as to what to do. At this point I'm thinking about making the min spec 4.2 which of course sucks a little. Although perhaps not as bad as I though. My stats through appcirlce show that 96% of people are running OS 4.2 that run my game.
I don't suppose anyone has had any experience with a game not getting loaded on anything other than the latest OS??? :( It literally displays the Default.png splash and then closes, so in my case the game has just started. I have 8 devices here in my house but all have 4.2.1 :(. It's been very tough to find something to test on older than 4.2.1 here.
Through customer emails I've verified that 3.0 3.1.2 and 4.0.2 all exit the app as soon as the splash appears. Ugh... 4.2.1 people are just fine.
In terms of custom code I have game center checks that look for game center support before making any calls. In addition I don't call my first game center call until 1 full second after the game's title screen appears and the customers aren't even seeing the title screen. Clueless..
Does anyone have an older OS they could test on? I'd toss you a promocode of course... thanks.
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