Solved
by Hans Hansen · 01/18/2009 (2:38 pm) · 65 comments
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#22
Last time i checked, Denmark was part of the western world. Infact, as far as consumer laws go, we're way ahead of the US, just so you know:)
Also, in Denmark a lot of companies are open saturday as well
01/18/2009 (3:24 pm)
To MattLast time i checked, Denmark was part of the western world. Infact, as far as consumer laws go, we're way ahead of the US, just so you know:)
Also, in Denmark a lot of companies are open saturday as well
#23
01/18/2009 (3:25 pm)
GG will resolve the issue, recently they've updated the site and maybe that's why you've had issues. 
#24
www.garagegames.com/community/blogs/view/15975
01/18/2009 (3:40 pm)
On second thought, the web development team are criminals:www.garagegames.com/community/blogs/view/15975
#25
01/18/2009 (3:45 pm)
LMAO nice one Joe. 
#26
Your software will be there on no time and in a few days get back to us and tell us what you think, what you work on.
Regards
Apparatus
01/18/2009 (3:47 pm)
Hans, chill out and take a look around; the website have been changed (not just visually) and I kind of lean towards a store / customer problem related to it, not to GG chuckle and making a fortune out of it; Your anger is understandable but the reaction is a mile off;Your software will be there on no time and in a few days get back to us and tell us what you think, what you work on.
Regards
Apparatus
#27
01/18/2009 (3:55 pm)
To Hans, relax. I have purchased about 10 products from GG and have never had an issue. My understanding is that TGB as a product is very solid so it is certainly worth it to wait until Monday morning. Whether it was yours or the company's gaff, somebody is going to walk into work first thing on Monday morning and have to stomach your inflammatory remarks for what likely resulted from a small mistake. And check your "My Account" page, the software may already be there.
#28
I've made several attempts to buy the Torque Game Engine but each time I get the same error message asking me to try again later. I'll be watching my credit balances to make sure that they don't deduct anything from it. I trust it will all work out for everyone eventually as I do trust GarageGames on the whole. Hans was a bit over the top, but try to take him seriously. For me so far this is just plain irritating, but in his case, I'm sure it's illegal to take money from a credit card account without providing the agreed product, regardless of intent. However, you'd want to wait a few weeks before trying to bring a laywer into it, as like I said, I believe GarageGames will fix it in due time.
On a side note, the legacy username login box plain doesn't work. Try typing anything in, it will complain that the e-mail you entered was blank and didn't contain an @ symbol and so on...
01/18/2009 (4:01 pm)
I've had a similar problem, but not quite.I've made several attempts to buy the Torque Game Engine but each time I get the same error message asking me to try again later. I'll be watching my credit balances to make sure that they don't deduct anything from it. I trust it will all work out for everyone eventually as I do trust GarageGames on the whole. Hans was a bit over the top, but try to take him seriously. For me so far this is just plain irritating, but in his case, I'm sure it's illegal to take money from a credit card account without providing the agreed product, regardless of intent. However, you'd want to wait a few weeks before trying to bring a laywer into it, as like I said, I believe GarageGames will fix it in due time.
On a side note, the legacy username login box plain doesn't work. Try typing anything in, it will complain that the e-mail you entered was blank and didn't contain an @ symbol and so on...
#29
01/18/2009 (4:02 pm)
lol hes already said its not in his account it will be there once a fix us out as i seen people that have tge but the latest update is not on there account. there is many many bugs right now so people will have to wait i think by the time they fix it i will be ready to buy tgea. 
#30
01/18/2009 (4:25 pm)
After the week that GarageGames just had and the terrible community response to a new website being thrust upon them I would say it's safe to say that everyone is out of the office for a much needed break -- it is the weekend and we Americans usually take those days off (we're lazy that way!). I'm sure they are not trying to rip you off. Sometime tomorrow I'm sure you'll get some kind of response or resolution to your problem, which is probably just an oversight due to an overload of email or an issue with new website purchasing system. Denmark is not such a bastion of consumer laws as you seem to imply either. I've ordered CD's from a Danish record company that took two weeks after payment just to recieve an acknowledgment of the purchase. Patience will probably serve you better than an accusatory & public blog.
#31
Calling GG a bunch of criminals is going way out there and I am sure will not help the issue any at all.
Torque is used by many companys such as EA, Ubisoft just to name afew, dozens of college schools, and 100's of thousands of individal indie developers. Major company's and school's would not be using the engine if GG was a bunch of criminals.
Just step back take a deep breath and relax a little. Give the system some time to work and let them do there job and fix the issue when the correct people are back in the office to do.
01/18/2009 (4:35 pm)
This is just a website ordering issue. It will be cleared up once the sales team is back in the office.Calling GG a bunch of criminals is going way out there and I am sure will not help the issue any at all.
Torque is used by many companys such as EA, Ubisoft just to name afew, dozens of college schools, and 100's of thousands of individal indie developers. Major company's and school's would not be using the engine if GG was a bunch of criminals.
Just step back take a deep breath and relax a little. Give the system some time to work and let them do there job and fix the issue when the correct people are back in the office to do.
#32
01/18/2009 (4:55 pm)
Torque is used by EA and Ubisoft? Um...lol. Can you name any titles released by EA and Ubisoft that used Torque, rather than EA's and Ubisoft's high-quality game engines?
#33
01/18/2009 (4:56 pm)
Well it was kind of a uneducated decision to keep retrying WITHOUT checking your bank account to see if you got charged.
#34
01/18/2009 (4:56 pm)
That the web site was updated is absolutely no justification for not having a timely response to a new customer. Impolitely unresponsive is one thing, but "criminal" is a little strong. In general, they're decent people.
#35
01/18/2009 (5:20 pm)
Shane, some banks take a day or two to post charges.
#37
If you didnt get the first time the most educated thing to do would be check your account, before trying again.
It just was not smart to try s few more times.
01/18/2009 (5:59 pm)
I agree with xxShanexx09.If you didnt get the first time the most educated thing to do would be check your account, before trying again.
It just was not smart to try s few more times.
#38
So I ask again, what titles have been released by these large companies using Torque? I can throw logos all over my site, but that doesn't mean much. Some random employee at Ubisoft could have bought Torque to toy with on the side, and GG could have put the Ubisoft logo on their site because of that.
Not that I'm ragging on GG or anything. I think (before last week's debacle) that they do good things. I'm just a bit cautious about their claims.
01/18/2009 (5:59 pm)
Ross, they also made some exaggerations about the features of TGEA, you know, things that were developed by third parties and were not built-in features of TGEA.So I ask again, what titles have been released by these large companies using Torque? I can throw logos all over my site, but that doesn't mean much. Some random employee at Ubisoft could have bought Torque to toy with on the side, and GG could have put the Ubisoft logo on their site because of that.
Not that I'm ragging on GG or anything. I think (before last week's debacle) that they do good things. I'm just a bit cautious about their claims.
#39
Circus Games published by Ubisoft:
www.ubi.com/ENCA/Games/Info.aspx?pId=7174
TGB
Protothea published by Ubisoft:
www.nintendo.com/games/detail/kGQlZYzigDsCVWETTtFK2fgLKSl3jrPZ
TGE
Not made per se by Ubisoft but definitely products made with a Torque Engine and published by Ubisoft.
I'm not sure on the EA thing, but I do know there was a blog a while back about the same kind of deal(s), i.e. Torque Tech, EA as publisher. The Torque Powered page is gone, and the cached Google version is a bit rough to mess with and I have other things that I need to be doing, but I'd say the gist of the statement is accurate.
Edit: Protothea correction on engine TGE for Wii, not TGB
01/18/2009 (6:21 pm)
@Joe Melton:Circus Games published by Ubisoft:
www.ubi.com/ENCA/Games/Info.aspx?pId=7174
TGB
Protothea published by Ubisoft:
www.nintendo.com/games/detail/kGQlZYzigDsCVWETTtFK2fgLKSl3jrPZ
TGE
Not made per se by Ubisoft but definitely products made with a Torque Engine and published by Ubisoft.
I'm not sure on the EA thing, but I do know there was a blog a while back about the same kind of deal(s), i.e. Torque Tech, EA as publisher. The Torque Powered page is gone, and the cached Google version is a bit rough to mess with and I have other things that I need to be doing, but I'd say the gist of the statement is accurate.
Edit: Protothea correction on engine TGE for Wii, not TGB
#40
01/18/2009 (6:24 pm)
That's all I needed to know. :) 
Hans Hansen
Yeah, everyone keeps telling me that but look at it from my perspective as a first time customer. Not exactly as trust building experience. I'll give them a few more days to rectify the situation