Andy W.
- Account Type:
- member
- Location:
- Anchorage, AK
- Member since:
- September 18, 2007
- Last Login:
- September 21, 2007
- Last Update:
- September 21, 2007
- Bio:
Skills
- Primary Skill:
- Advanced Programmer
- Secondary Skill:
- Beginner Producer
- Tertiary Skill:
- Skilled Sound Effects
- Summary:
- ===============
Work Experience
===============
-PROGRAMMER/ANALYST II-
ALASKA DEPARTMENT OF REVENUE, PERMANENT FUND DIVIDEND DIVISION - Anchorage, AK
02/2006 - CURRENT
.Maintained and developed .NET-based online dynamic web-site and secure web application for the Alaskan Permanent Fund Dividend, both of which serve hundreds of thousands of users across the state. The application, in particular, has seen increased usage and acceptance, and is now used by more than half of the residents of the State of Alaska.
.Developed and implemented secure eGarns electronic garnishment software and related standards, which handle Permanent Fund garnishments from officially licensed state and local government agencies across Alaska using .NET and AJAX.
.Developed PFDUpdate internal publishing software.
.Ensured system-wide accessibility as mandated by the Federal ADA and W3C web accessibility standards.
.Responsible for monthly publishing of public and private data extract releases in keeping with Alaska State Statutes. Also implemented automation of this process.
.Designed online multithreaded mass-email notification software for internal use.
-WEB DEVELOPER / SYSTEMS ADMINISTRATOR-
ALASKA STATE DEPARTMENT OF COMMERCE - Anchorage, AK
11/2004 - 02/2006
.Developed and implemented sophisticated, database-driven dynamic web site solutions for a variety of organizations around the state, including the Alaska Regional Development Organizations network.
.Acted as a BSD/Linux systems administrator for many of these sites, administering such functions as email servers, database design and maintenance, and networking systems.
.Presented lectures across the state on the benefits of open-source software to small businesses, nonprofits and volunteer-based organizations.
.Re-designed aspects of and added features to a Coldfusion-based, database-driven community reporting database for the state\'s Rural Utility Business Advisor (RUBA) Program to facilitate easier and more efficient processing of community economic and sustainable indicators.
.Designed and taught state-sponsored classes on the usage of content management software and e-commerce in the small business environment.
-CUSTOMER SERVICE REPRESENTATIVE-
IMPACT INNOVATIONS GROUP - Columbia, Maryland
09/2003 - 04/2004
.Provided highly accurate and efficient technical support for USPS web-based services, including high profile Click-N-Ship service, on behalf of an IT consulting firm.
.Consistently demonstrated creative problem-solving skills and a comprehensive technical knowledge to rapidly diagnose issues, prepare technical responses and prevent additional support calls.
-CONSULTANT-
SELF-EMPLOYED - Baltimore, Maryland
07/2003 - 09/2003
.Built a strong client base through referrals to supply diverse IT services including data migration, database design/support, network troubleshooting, software/hardware support and crash/data recovery.
.Developed a database for tracking online sales, migrated address book data from WordPerfect to Outlook and resolved network printer, DSL/LAN and home router configuration issues.
.Educated customers on problem-solving steps to empower them to resolve future issues independently.
-TECHNICAL SUPPORT SPECIALIST-
KANAWHA VALLEY INTERNET
09-2002 - 07/2003
.Supplied dial-up networking and email technical support to more than 2,500 customers statewide and played key role in establishing a bi-monthly newsletter.
.Utilized detail-oriented critical thinking skills to identify and resolve modem and dial-up networking issues to optimize performance of customer machines using an outdated telephone system.
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